PlayBook OS 2.1 upgrade deletes contacts and calendar data

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Upgraded your BlackBerry PlayBook tablet and found your contacts and calendar entries are gone? RIM have acknowledged that there's a problem with PlayBook 2.1 update: when upgrading to 2.1.0.1032 the local calendar and contact information is removed from the BlackBerry PlayBook tablet as mentioned on the BlackBerry website.

The CrackBerry community created a poll to find how many people lost their contacts and calendars and even though the majority didn't, there's still a large percentage of affected users.

The recent BlackBerry PlayBook OS 2.1.0.1088 available for download provides a fix, but it won't bring back lost data. This update is only available for BlackBerry PlayBook Wi-Fi model, as the BlackBerry PlayBook 4G LTE needs carrier approval before the update can be applied.

Few other details have been published about this update, but along with the contacts and calendars fix, the 2.1.0.1088 update also brings:

  • A much faster browser
  • A native BBM that runs faster

Here's a helpful guide on how to upgrade your PlayBook tablet. Before doing any upgrade we recommend you create a backup using BBDM. This should keep you safe from similar problems: here's how.

If the upgrade erases part of your data you can just restore your backup. If BBDM doesn't want to restore your PlayBook from backup, you'll be likely getting one of the following errors. If you can't get the backup to restore properly, use BlackBerry Backup Extractor.

In case you forgot to take a backup prior to the upgrade, you can still recover your contacts and calendar data from a previous local backup that will contain your data -- or at least a part of it. Once you extract the data from the backup with BlackBerry Backup Extractor, importing it back to your tablet should be easy with the guides we publish. Reach out to us if you need help.

About the author

Alexandra Petruș served as Reincubate's VP of Product for a number of years and remains a friend of the company. She's recognised as a Google Developer Expert for Product Strategy, and is a co-founder of Bucharest AI.

Reincubate's CEO at Buckingham Palace

Pictured above are members of Reincubate’s team meeting HM Queen Elizabeth Ⅱ at Buckingham Palace, after being awarded the UK’s highest business award for our work with Apple technology. Read our position on privacy, safety and security.

Comments (2)

Just wish it would get here already! I would like access to Droid apps without having to backdoor the OS.

Dear,

Wonder if the latest update (feb 2012) includes the 3G software??

Or do we have to wait for 3G later this year.

Kins regards

Sietze


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