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PlayBook OS 2.1 upgrade deletes contacts and calendar data

Alexandra Malureanu

by Alexandra Malureanu

Upgraded your BlackBerry PlayBook tablet and found your contacts and calendar entries are gone? RIM have acknowledged that there's a problem with PlayBook 2.1 update: when upgrading to the local calendar and contact information is removed from the BlackBerry PlayBook tablet as mentioned on the BlackBerry website.

The CrackBerry community created a poll to find how many people lost their contacts and calendars and even though the majority didn't, there's still a large percentage of affected users.

The recent BlackBerry PlayBook OS available for download provides a fix, but it won't bring back lost data. This update is only available for BlackBerry PlayBook Wi-Fi model, as the BlackBerry PlayBook 4G LTE needs carrier approval before the update can be applied.

Few other details have been published about this update, but along with the contacts and calendars fix, the update also brings:

  • A much faster browser
  • A native BBM that runs faster

Here's a helpful guide on how to upgrade your PlayBook tablet. Before doing any upgrade we recommend you create a backup using BBDM. This should keep you safe from similar problems: here's how.

If the upgrade erases part of your data you can just restore your backup. If BBDM doesn't want to restore your PlayBook from backup, you'll be likely getting one of the following errors. If you can't get the backup to restore properly, use BlackBerry Backup Extractor.

In case you forgot to take a backup prior to the upgrade, you can still recover your contacts and calendar data from a previous local backup that will contain your data -- or at least a part of it. Once you extract the data from the backup with BlackBerry Backup Extractor, importing it back to your tablet should be easy with the guides we publish. Reach out to us if you need help.

Alexandra Malureanu

by Alexandra Malureanu on , last updated

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