BlackBerry Backup Extractor FAQ

Updated

We've rounded up the most frequently asked questions on BlackBerry Backup Extractor here.

Can I use BlackBerry Backup Extractor on a computer without BlackBerry Desktop Manager?

Yes. BlackBerry Backup Extractor will automatically search in the default BlackBerry Desktop Manager backup location for your backups. However, the software doesn't require that BlackBerry Desktop Manager is installed on the computer on which you use it.

You can copy your backups to another machine and use BlackBerry Backup Extractor there. It is possible to extract on Windows from a backup made under macOS, and vice-versa.

Is data recovered with BlackBerry Backup Extractor forensically sound?

Yes, data files are. The files are not manipulated in any way in the backup or reading process. Contact and calendar data is manipulated into VCF and ICAL formats.

Files exported in expert mode are not manipulated in any way in the backup or reading process. Data-sheets and further information is available for investigators on request.

As well as a number of private forensics and recovery agencies, we have police and state forensics labs using our software around the world, from US Congress-funded law enforcement training programmes to the UK South Yorkshire Police, the German Polizei Hamburg Forensische and the Danish National High Tech Crime Center.

How can we help?

Our support team are here to help!

Our office hours are Monday to Friday, 9 AM to 5 PM GMT. The time is currently 6:12 AM GMT.

We aim to reply to all messages within one working day.

Go to support section › Contact support ›
Our awesome support team

Comments (1)

I have a Blackberry 8330 (I love the trackball)..Verizon is my carrier..they tell me as of Demember 2019 my 8330 will no longer work on their network so I'll need to ourchase a new phone..I backed up my Blackberry to my laptop (pc)..however when I try to open my backup file it can not be read..will your software be able to get my contacts from either my existing backup files on laptop and convert the files to a word doc on my laptop...I have a cable so i'm able to plug my blackberry into my laptop..Advise how to help my dilemma...Thanks..btw, what is the cost for your software..if your software can solve my problem..

Hi Bob, thanks for your note. Sure, drop us a note or message us on live chat. BlackBerry Backup Extractor can recover data from the 8330, and it costs $24.95.


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