BlackBerry Backup Extractor support

Guides, tips, FAQs and release notes for BlackBerry Backup Extractor.

BlackBerry backup & data recovery

How to read IPD & BBB BlackBerry backups

Our short guide on how to extract the information stored in IPD backup files by BlackBerry Desktop Manager, using the BlackBerry Backup Extractor in four simple steps.

Resources to learn more about BlackBerry forensics and data recovery

Our roundup of the top resources to learn more about BlackBerry forensics and data recovery.

How to back up your BlackBerry

Problems backing up your BlackBerry Z10? Learn how to backup and restore and how to outsmart some of the issues that can arise. See why your contact groups can cause trouble and how to restore contacts with your BlackBerry ID!

How to fix errors when restoring BlackBerry backups in Desktop Manager

Getting an error when restoring data to your BlackBerry via BlackBerry Desktop Manager? See why it's happening -- and how BlackBerry Backup Extractor can help you!

How to import & export BlackBerry data to Outlook, Gmail, Android & more

Our comprehensive guide on importing and exporting BlackBerry data in all its forms. We cover iOS, Android, Google Mail, and other platforms.

Where does BlackBerry Desktop Manager store its backups?

Under newer versions of Windows such as 10, 8, 7 and Vista, BlackBerry Desktop Manager will store backups in \Users\USERNAME\Documents\BlackBerry.

How to install OS 6 on the BlackBerry Bold 9700

Our guide on upgrading from BlackBerry OS 5 to the new BlackBerry OS version 6. Don't forget to take a backup first!

Opening BlackBerry 10 backups

Help us understand how interested are you in opening a BlackBerry 10 backup. Is this a feature you would like to see implemented in the BlackBerry Backup Extractor?

How can we help?

Our support team are here to help!

Our office hours are Monday to Friday, 9 AM to 5 PM GMT. The time is currently 2:13 AM GMT.

Either get in touch via our website chat – you should see a button in the bottom right corner of the screen – or email us at:

We aim to reply to all messages within one working day.

Our awesome support team

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