Een beschadigde iPhone-back-up repareren en de gegevens terugzetten

unplugged 13 september 2019

Dear reincubate professionals, I desperately need your help because Apple does not. I summarized the situation below. Is there any possible way that I can try to recover my photos and videos: On the date 7 September I saved a backup of my phone to my PC via iTunes. The next day (8 September) I wiped the phone and left to the service for battery change. After receiving I wiped the phone again and then I choose to restore from backup at the beginning. However iTunes asked me a password which I never entered for backup (I don't recall that I ever entered a password in iTunes). I tried the password of the phone and my Apple ID password but never worked. I searched online the case and someone suggested to enter Apple ID credentials on iTunes. At that stage iTunes sent an authentication code to my phone and I had to open my phone set as a new phone. Than clicked the button "change password" below the encrypt iPhone backup section. At the moment iTunes synchronized my phone because at default that option was set on iTunes. It appears to be the backup of my empty phone was overwritten on previous backup. I managed to restore from that backup but my whole photos, videos and contacts was gone. When I look into backup folder I see a large amount of data which is approximately 45GB. And last change dates of the most files are 7 September which is my first backup date. I think my data is still kept in my computer but I cannot access them. I think when iTunes overwrite the empty backup it changed the manifest.db file and some other files then the old files are not recognized by iTunes. I installed the iPhone Backup Extractor but no photos are found. Then I tried to chance file extensions by bulk rename utility however no images are shown I suppose because of encryption. Is there any possible way to restore my photos and videos from that backup folder. Or are they gone for good? Thank you in advance. Kind regards.

vardhan 25 januari 2019

Hi.. I recently sent my iPhone 7 to get the audio IC replaced. Before giving it to the technician I took a backup on itunes and wiped it clean. While the iphone 7 was with the technician, I restored the same back up to my old iphone 6S plus for use. This worked perfectly and im cureently typing from the same phone. But i had to manually delete a lot of photos and videos from my 6S as it was a 64GB. ( Roughly 5000 images + 100 videos deleted) Now my iPhone 7 has returned after getting fixed. I tried restoring from the same back up via iTunes and it gives me the following error " iTunes cannot restore the iPhone "iPhone" because and error occurred". So i tried all the usual stuff, updating of iTunes and the iPhone 7, restarting the devices, using different usb ports and different usb cables. I even tried restoring the same backup to my Wife's new iphone Xs. The entire process went through for 1.5 hours and right when it was about to finish itunes gave me and error "itunes cannot restore iphone "iphone Dee" because the backup is corrupted" I think i have tried all possible options but came up with no luck. I would really really love to have that entire backup as it was...Can you help?

Lola 10 december 2016

This month, I recently upgraded from a 4s to an iPhone 6s with Verizon-I was assured my back up would go well especially with the additional 50mb I bought on icloud; well after 7 days of back and forth at Verizon & their techs talking to Apple support techs...no one was able to explain why all of my photos were lost from my 4s to my 6s to include all of my photos that I thought were safe in my photo stream on my iCloud account. Can ANYONE please help me? This Friday, 12/16/2016, I have to break it to my middle school students that their images for the town & school paper that were safe & sound on my iCloud account are now GONE. All that remains is a their ghost of images past....a screen shot of the back up where a grey box appears with the number 837...the mysterious location where the Verizon tech assured me that the images do live on are-in fact, somewhere'... Can anyone help me to find out where they are & make them reappear?? It would surely be a Christmas miracle that would make about 90 middle schoolers very happy. Happy Holidays. Thank you so much.

Francisco 28 november 2015

My itunes keep saying not enough free space on computer, can't restore my iphone. I'm trying to restore my old iphone with the same backup, just to take it back and update to iOS 9. And then trying to backup again and restore my new iPhone 6s Plus with it. But the main thing it's i got 270gb free on my Mac, so I don't know what else to do. Please help I don't want to loose all my photos and data. One more thing, when i tried to restore my new iPhone with that backup, said it's corrupt or not compatible. Help!!

Lahmiekah 19 november 2015

I just got had to swap my phone due to issues on the phone when I try to restore from my backup it say corrupted or not compatible

Ryan Pollock 22 oktober 2015

Does this work in australia? I lost my iPhone 6, but luckily backed it up not long ago. Insurance have sent me another phone but when I plug it in it gives me the dreaded error saying that it is corrupt or uncompatible. I need all the files on the back up and your free version idenitifes all the files to be extracted. How much does it cost for you to put it onto my new IPhone. I am at a complete loss

Robert Rayner 2 juli 2015

I need a way to extract music and eBooks from a corrupt backup, any ideas?

Dave H 23 maart 2015

How do you extract a voice memo from a corrupted backup? Thanks!

PATRICK 12 januari 2015

After doing the ios 8 update on my Iphone 5 it started acting up. On and off every two minutes. Only 180 pictures were backed up into icloud from 2000. i trie backing up the rest but phone turn off and on. Can some one help me recover my pictures. they are very important because they are from a loved one that passed away. please help!

Glenn 2 november 2014

I used time machine to replace the corrupted file that wouldn't allow me to backup from the restore files, figured out which of my iTunes backup files to replace, then clicked on that folder with all the files in it ( I figured it out based on the date modified as I had several from various iPods and an iPad and clicked on get info of each of them to figure this out ) Go in to library/application support/mobilesync/backup

Kevin McCarthy 24 oktober 2014

Is it possible to restore messages back on an iPhone

Val Hill 16 oktober 2014

Got a new iPhone 6. Tried to restore it from iTunes. No backups were found in ITunes. Found the backup folder on my PC but three of the .plist files are missing. Status.plist is the only one I have and it looks incomplete. Need some help..

Andre Ivasenko 4 oktober 2014

My Iphone backup was corrupt. Please help me to restore data. I found physical stored data (10GB) on my lop top. I need help to backup this data on my iphone 5. There are very important files: app - gflash, and my contacts. Please help me to restore data. Thank you a lot.

CO 27 september 2014

After being able,to extract those data from corrupted files, can theses data able to import back to the phone for data like SMS, WhatApps, other App database?

Stacey 26 september 2014

I am trying to recover some lost voicemails using iExplorer. There are 4 backups to my phone and all are damaged. Is there a way to fix that or get the voicemails back from the damaged backup file? Any help you could give me would be greatly appreciated. The voicemails are from my gramma who passed away. Thanks.

Jeffrey Nebot 24 september 2014

I backed up my iPhone 5s IOS 7 in preparation of receiving my iPhone 6. I tried to restore from my backup iOS 7 onto my new iPhone 6. It downloaded all of the music all of the apps but it is being hung up on the photographs. It just keep saying downloading. It has been doing it for two days. I have used your software in the past I'm wondering if it will be helpful again for this situation? Some of the pictures downloaded but only a fraction. I didn't upgrade the 5s to IOS8 because I didn't have enough room on the 5S.

Elsie Leong 8 juli 2014

Hi, I'd extracted out all the files, but how can I restore inside my phone?

Morgan Phillips 24 juni 2014

Good day I would be very grateful fr a workaround for the issue I face, please. I removed the cable, like an idiot, during a backup process, it was third party software (iBackupBot) and the progress indicator had been stuck at zero for several minutes, i panicked. Right now, I can't back up to or from my device, I am pretty sure it is a corrupted manifest file. Please could you direct me to workarounds for this error: Invalid name size [E9B1] at [30E77]: (null) Prev Domain:C:\Users\........ /manifest.db Prev Path:CameraRollDomain I realise I have probably boxed this thing, is it even possible to restore a new iOS version? Thank you in advance Morgan

Avenshen 22 juni 2014

Hi, hope you can help me. I backed up my old iPhone 5 on iTunes in my laptop as the phone has a hardware defect and needs to be replaced with a new unit. I made sureall was backed up in itunes. I now got the new unit and attemptied to restore the data backed up from the old unit, however, the data restore in iTunes is greyed so I assume the data was lost. Is it still possible to recover all the lost data back up?

carlo 29 oktober 2013

hi! The files of my ipad get deleted. I already try the backup in itunes, but I dont have any backup there. All files are very important to me. Please help me. THANKS!

Noel 26 september 2013

I have just upgraded my Iphone 4 to IOS7 and I lost my pictures and contacts after it got frozen showing the I tunes and USB picture. I was able to restore it, but nomore contacts and pictures in it. I did not back up any of my contacts and pictures. Can I still recoever them?

Preau 30 augustus 2013

good morning, my backup(11 G0) is incomplete and encrypted, i have the password. Do your soft can extract any data?

Richard 29 juli 2013

my ipod does not work as it says my ipod back-up has been corrupted and i am unable to sync with itunes

Johan Bernow 25 juni 2013

What if I only can find status.plist? The info.plist, manifest.plist and the manifest.mbdb is missing. Is there any way to recreate them?

Sonia 25 juni 2013

Hi, I have updated my iphone to ios7 beta release and later on downgraded back to ios 6.1.3. But restore backup is not compatiable. Tried after changing Product version and Build Version in Info.plist. But now it says data is corrupt or not compatiable. Please help me to restore my backup data

Devin 24 juni 2013

Hi, some how my iphone backup got corrupted. And so I tried to restore it with another back up, but it was my ipod backup and when i tried restoring it back it said "itunes could not restore the phone because the phone refused the request" and this is frustrating because it wont let me send any messages and all my contacts and stuff are gone.

dominic 28 februari 2013

i want to simply reset my iphone pin to purchase apps for the phone. i dont require resetting my ios and i dont want to affect the ios, but can iphone extractor reveal the pin if i run it?

Kerry Miller 16 februari 2013

My iPad had begun to have more and more apps crashed so I took it to the apple store. The genius read the incident report and said I had corrupt files so I needed to plug it into my MacBook and backup it up then reset the device. He said since the file would also be corrupted on the backup that I would need to start new instead of restore the backup. I did so and now I have a few apps that I have lost data from. I have since been informed that one app can't corrupt the whole iPad because of sandbox. So who do I believe and how do I proceed? I did try restoring the iPad's backup and the problem was still there so I reset and made new and that's where I'm at now.

nighto 5 januari 2013

Hi, My last backup of my iPhone 5 somehow got corrupted after a failed iOS 6.0.2 upgrade. I can see all the files in the backup folder but it is missing all the manifest files. I use iPhone Backup Extractor to review the Backup file and it doesn't recognize the last backup taken before the upgrade. I would like to know is there a way to recover the last backup? Thanks Nighto

haider 13 januari 2012

hey, i am having some problems with understanding how to re-establish all my backed up data back onto my iphone, i was wondering if there is any further help or personal assistance i could receive? thank you