DMG Extractor's payment & refund policy


Payment methods we accept

Customers can pay by credit card (Visa, MasterCard or American Express) or by PayPal.

To complete a purchase using the credit card, users must enter their email addresses and billing information, including their address. Users choosing to purchase by PayPal will be guided to log in to PayPal to complete the process. Payments are fully secured with SSL.

VAT and taxes

European visitors will notice on the purchase page that a value-added tax (VAT) field is shown. We are required to charge VAT at a specific rate. The VAT rates are based on the location of the customer.

If buying on behalf of a business with a credit card, please fill out the company name field and VAT ID for proper tax handling.

Our approach to refunds

Delighting customers is one of our core values, and since Reincubate was founded in 2008, we've put our ❤️ and time into building a product that delights customers, and done our utmost to satisfy them.

Reincubate is a small company based in London, England, and is blessed with some of the world's strongest data protection and software regulation. We're not a massive, faceless corporation, and neither are we building an inexpensive product offshore. In fact, you'll have been sent our founder Aidan's personal email address in your order confirmation email.

Revenue from our software goes into our substantial ongoing R&D programme. The fruits of this are shown in our recognition by the Queen and our intense update schedule.

Our terms and conditions (see section 13) describe our refund guarantee in detail. It states that we refund within 30 days of purchase if the software hasn't been used, or if there is a fault we cannot resolve.

As we really want to delight customers, our support team assess refund requests more leniently with these in mind:

  • If our software provided value it should be fairly recognised 🤝
  • It's vital users give us the opportunity and information needed to help resolve problems, both to help them and others ♻️
  • The free version of our software exists to allow users to get a feel for what data is present and can be recovered 🙏

Refunds can be requested by contacting the support team.

How can we help?

Our support team are here to help!

Our office hours are Monday to Friday, 9 AM to 5 PM GMT. The time is currently 4:08 PM GMT.

We aim to reply to all messages within one working day.

Go to support section › Contact support ›
Our awesome support team

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