How to play video media from asrelay

Aidan Fitzpatrick

by Aidan Fitzpatrick

Updated on

Apple encode some files in HEVC format, which Windows does not natively support. Confirm the media file’s codec, and that it will play correctly with the appropriate codecs installed.

How can we help?

Our support team are here to help!

Our office hours are Monday to Friday, 9am to 5pm GMT. Currently it is .
We aim to reply to all messages within one working day.

Contact support › Contact Team

© 2008 - 2019 Reincubate Ltd. Registered in England and Wales #5189175, VAT GB151788978. Built with ❤️ in London.

Reincubate is a registered trademark. All rights reserved. Terms & conditions. Privacy Policy. We recommend 2FA.