How to play video media from Reincubate Relay

Aidan Fitzpatrick

By Aidan Fitzpatrick

Updated

See how I'm qualified to write this article

Apple encode some files in HEVC format, which Windows does not natively support without an additional. Confirm the media file’s codec, and that it will play correctly with the appropriate codecs installed.

In December 2017, Microsoft removed HEVC support by default from Windows 10. However, it is still possible for users to add HEVC support from Microsoft through the Microsoft Store.

About the author

Aidan Fitzpatrick founded Reincubate in 2008 after building the world's first iPhone data recovery tool, iPhone Backup Extractor. He's spoken at Google on entrepreneurship, and is a graduate of the Entrepreneurs' Organisation's Leadership Academy.

Reincubate's CEO at Buckingham Palace

Pictured above are members of Reincubate’s team meeting HM Queen Elizabeth Ⅱ at Buckingham Palace, after being awarded the UK’s highest business award for our work with Apple technology. Read our position on privacy, safety and security.

How can we help?

Our support team are here to help!

Our office hours are Monday to Friday, 9am to 5pm GMT.

We aim to reply to all messages within one working day.

Get in touch › Our awesome support team

© 2008 - 2019 Reincubate Ltd. All rights reserved. Registered in England and Wales #5189175, VAT GB151788978. Reincubate® is a registered trademark. Privacy & terms. We recommend 2FA. Built with in London.